Privacy Policy

Here’s the updated terms and conditions:

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**German Coach Hire Terms and Conditions**

**1. Introduction**

Welcome to German Coach Hire. By using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

**2. Definitions**

- **Company**: Refers to German Coach Hire.

- **Customer**: Refers to any person or entity using the services of German Coach Hire.

- **Service**: Refers to the transportation services provided by German Coach Hire.

**3. Booking and Payment**

3.1 **Booking Process**: All bookings must be made through our website, by phone, or via email. Bookings are subject to availability.

3.2 **Payment Terms**: Full payment is required at the time of booking unless otherwise agreed in writing. We accept payments via credit/debit cards, bank transfers, and other methods as specified on our website.

3.3 **Refund Policy**: Cancellations made 7 days or more before the scheduled service are eligible for an 80% refund. No refunds will be issued for cancellations made less than 7 days before the service.

**4. Service Terms**

4.1 **Service Availability**: German Coach Hire reserves the right to modify or cancel services due to unforeseen circumstances, including but not limited to weather conditions, mechanical issues, or other emergencies. In such cases, we will make reasonable efforts to notify customers and provide alternative arrangements or a full refund.

4.2 **Passenger Conduct**: Customers are expected to behave in a manner that ensures the safety and comfort of all passengers and the driver. German Coach Hire reserves the right to refuse service to any customer whose behavior is deemed disruptive or unsafe.

4.3 **Luggage**: Customers are responsible for their luggage. German Coach Hire is not liable for any loss or damage to luggage unless caused by our negligence.

4.4 **Vehicle Cleanliness**: Customers are required to maintain the cleanliness of the vehicle during the service. Any spillage or spoilage caused by food, drinks, or other substances will result in a cleaning fine of EUR 150, which will be charged to the customer.

**5. Liability**

5.1 **Limitation of Liability**: German Coach Hire shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.

5.2 **Insurance**: German Coach Hire carries full insurance coverage as required by law. However, customers are advised to carry their own travel insurance.

**6. Privacy Policy**

German Coach Hire respects your privacy and is committed to protecting your personal information. Our privacy policy, available on our website, outlines how we collect, use, and protect your data.

**7. Governing Law**

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

**8. Contact Information**

For any inquiries, please contact us at:

- **Phone**: +44 20 8133 1228

- **Email**: info@germancoachhire.com

**9. Changes to Terms and Conditions**

German Coach Hire reserves the right to update or modify these terms and conditions at any time without prior notice. The most current version will always be available on our website.

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